Frequently asked questions

Accounts payable (AP) automation is the use of software to digitize and automate accounts payable processes like invoice reconciliation to create more efficient and effective workflows.

AP automation increases visibility and operational efficiency while improving cash flow. Unlike other solutions, OpenEnvoy is the only real-time line item-level invoice auditing solution that prevents overpayment without manual effort.

Manual auditing is error-prone and requires a significant amount of time, which is not ideal for scaling finance operations. OpenEnvoy enables finance teams to review, audit, and process invoices and expenses, without human intervention, while maintaining >97% accurate and clean data.

OpenEnvoy is the only freight audit solution that offers a real-time, end-to-end audit complete with contractual compliance before payment.

Unlike legacy freight audit providers, OpenEnvoy performs pre, post, and secondary audits in real-time not weeks & months.

We support trucking, ocean, rail, and air with forensic level auditing, automatic detention and demurrage verification, currency fluctuation audit, rate card compliance, and rate amendment calculation.

Our technology eliminates wasted spend by identifying problematic receipts, unauthorized charges, and limiting overages in real-time according to company policy.

No more OCR templates or manual auditing. OpenEnvoy is the only line item-level, automated invoice audit solution that identifies every invoice discrepancy and duplication before payment.

OpenEnvoy is an annual subscription with no hidden fees and 100% data portability.

There are no templates or vendor setups. Instead, you upload the required information (API, email, EDI, etc.), and our software meticulously audits every invoice in any currency and language for any industry. The audit performs hundreds of validations depending on the type of industry and produces rich supplier analytics within minutes.

Implementing OpenEnvoy’s accounts payable (AP) automation generally takes 30 days and can start delivering value as early as the first week.

We aim to supply your current back office system (ERP, TMS, etc.) with real-time, reliable data. OpenEnvoy integrates seamlessly with every major back office system to provide best-in-class AP automation.

Support can mean many different things, especially as needs evolve or change. This is why we never charge professional service fees for training and provide unlimited on-demand education to support our customers.

Additionally, we customize the interface to our customer’s specifications, and we can send team members on-site if necessary. An on-site visit is included in the cost of the engagement.

We’ve built our application on an enterprise customer API, so all document types like contracts and POs are structured, digitized, and made available via API, depending on our customer’s requirements. Additionally, functions like ACL and RBAC are available too.

We use cloud multi-tenant with modern shards to separate data. However, unlike many cloud solutions, we integrate with on-prem ERPs as many of our customers have not yet transitioned to cloud ERPs. We do not outsource sub-processing.

OpenEnvoy connects with most modern back office systems such as Oracle (financials, cloud, netsuite Peoplesoft), Microsoft Dynamics 365, and SAP, in addition to legacy systems such as OS390 and iAS. OpenEnvoy also connects with major BI vendors directly.

Our team of experts will work with you to understand the intricacies of your accounting team’s approval process and build customized workflows to accommodate your needs.

Consult with one of our experts about your specific workflow needs.

We support processing documents in native languages including English, Spanish, Italian, Portuguese, French, German, Chinese (experimental), Arabic (experimental), and Japanese (experimental). Additionally, we currently support English as a handwritten language.

OpenEnvoy is an AI-powered accounts payable automation platform that eliminates manual invoice processing by auditing 100% of invoices in real time. It captures, validates, and matches invoices against purchase orders, contracts, and shipping data without requiring portals, templates, or supplier onboarding.

Instead of relying on batch uploads or sampling, OpenEnvoy automates the entire AP lifecycle capture, approval, exception handling, and payment helping finance teams prevent overpayments, reduce cycle time, and gain real-time visibility into liabilities.
👉 Explore our Accounts Payable Automation capabilities

OpenEnvoy automatically audits every invoice down to the line-item level the moment it is received. Using advanced AI and machine learning, it matches invoice data with source documents such as purchase orders, delivery receipts, contracts, and rate cards.

This allows the platform to flag:

• Duplicate submissions

• Unauthorized charges

• Rate mismatches

• Volume discrepancies

• Late fees and taxes that violate terms

Because this process is fully automated and runs before approval or payment, overpayments and fraud are prevented not just detected after the fact.
👉 See how OpenEnvoy prevents invoice fraud and overpayments

OpenEnvoy supports a wide range of invoice types across complex, high-volume industries such as:

• Logistics and transportation (including trucking, ocean freight, air freight, and rail)

• Construction and engineering

• Manufacturing

• Energy and utilities

• Retail and CPG

• Professional and legal services

It handles structured (EDI, XML) and unstructured (PDF, image, Excel, email) invoices across all channels. The platform’s AI is trained to extract and normalize data from diverse formats without templates or supplier setup.
👉 Discover our industry-specific AP automation solutions

OpenEnvoy is the first AI platform built for autonomous finance. It eliminates manual work in both accounts payable and accounts receivable.

It automates the entire invoice lifecycle from capture to payment (AP) and from remittance to reconciliation (AR) without requiring portals, templates, or IT involvement.

Specifically, OpenEnvoy:

• Audits 100% of incoming invoices in real time to catch overcharges, duplicates, and non-compliant charges before payment is made.

• Automates cash application and receivables reconciliation, matching remittances, even unstructured ones, to open invoices with over 95% accuracy.

• Eliminates supplier onboarding friction, processing all invoice formats including PDF, EDI, Excel, image, and email from any source.

• Works with your existing ERP systems such as SAP, Oracle, NetSuite, and Microsoft Dynamics, with no custom development needed.

• Improves cash flow visibility and DSO/DSI performance, helping finance teams accelerate working capital on both sides of the ledger.

OpenEnvoy empowers finance leaders to shift from clerical oversight to strategic control by removing human dependency from approvals, validations, and reconciliations.

👉 Explore how OpenEnvoy powers autonomous finance

Legacy freight auditors rely on human-driven sampling, take weeks to deliver results, and often require supplier portals or BPO support. In contrast, OpenEnvoy:

• Audits 100% of invoices instantly, not 10% in batches

• Flags discrepancies in real time before payments go out

• Requires no supplier onboarding or behavior change

• Delivers transparent reporting and ROI dashboards

It replaces error-prone, reactive freight audit models with proactive, AI-driven invoice control.
👉 See how OpenEnvoy outperforms legacy freight audit